Jenny herself has been teaching for more than twenty years, much of it in this school. Like many SENCOs in primary schools, she was asked to take on the role rather than applying for it, and has seen the scope and volume of the work grow very considerably over time.

Jenny also has full responsibility for her own class (she has a half day per week allocated for SENCO work), along with her other responsibilities. She is a member of the school's senior management team and takes a full part in the school's day to day activities. She has seen many of the parents of the current pupils grow up and is an important member of the school and local community.

Celia, a member of the local authority's Learning Support Team, is also bought in by the school for 3 days a week, with an additional 1 day provided by the Local Authority for pupils with statements. Her specialism is language, but her experience ranges widely. Her work with individual pupils (school action plus/statemented) may be carried out in class or on a one-to-one basis. Jenny directs her work and she is a key element in the dissemination of information and expertise round the staff.

There are teaching assistants in every class. They work in various ways, including indirect support children with IEPs (Individual Education Plans), for example resource preparation. SEN assistants have a more specific role to play with SEN children and work directly with them.